Q. What is Starlink Beta? A.During beta, data speeds will vary from 50Mb/s to 150Mb/s and latency from 20ms to 40ms in most locations over the next several months as Starlink updates their systems. There will also be brief periods of no connectivity at all.As more satellites are launched and more ground stations are installed the networking software, data speed, latency and uptime will improve dramatically.
Q. Are there data caps for Starlink? A. There are currently no caps under the Starlink Beta program.
Q. What comes in my Starlink kit? A. Your Starlink Kit includes everything you need to connect to the internet including your Starlink, wifi router, power supply, cables and mounting tripod.The mounting tripod is designed for ground level installation, or to support a quick start setup to test your internet connection. For users that require a roof install, roof mounts are available by signing into your account at Starlink.com. Also, if you want to connect your Starlink wireless router via ethernet cable to another device, you will need to order a Ethernet Port Adapter from Starlink.
Q. Why do I need a clear “field of view” to use Starlink? A. If you could see the connection between a Starlink satellite and your Starlink, it would look like a single beam between the two objects. As the satellite moves, the beam also moves.The area within which this beam moves is the “field of view”. If any object such as a tree, chimney, pole, etc. interrupts the path of the beam, even briefly, your internet service will be interrupted.In early service, the required clear field of view is a 100-degree cone around the center of the dish (after tilting) with a 25 degree elevation minimum. Some obstructions are worse than others. Obstructions low in the sky will cause more outages because satellites are in this area of the sky more frequently.The best guidance we can give is to install your Starlink at the highest elevation possible where it is safe to do so, with a clear view of the sky. Users who live in areas with lots of tall trees, buildings, etc. may not be good candidates for early use of Starlink. However as more satellites are launched, the field of view constraints will decrease, enabling a wider variety of users.Most people do not accurately assess their Starlink's field of view. To ensure the best possible service, download the Starlink app to assess field of view in your desired install location before installing.
Q. I live in an apartment building – can I use Starlink? A. Yes, there are Starlink customers that live in apartment buildings, town houses and other multi-family buildings that have successfully installed Starlink (e.g. side of building, balcony, roof, lawn, etc.). Prior to ordering Starlink, we recommend coordinating with your landlord and neighbors to find a suitable outdoor installation location that has a clear field of view, which is important to maintain connection between satellites and your Starlink. You can download the Starlink App to check that you do not have any obstructions blocking Starlink’s view of the sky. Note that Starlink will typically point north in the northern hemisphere & south in the southern hemisphere. In our opinion, it is unlikely that you would be able to get the full sky view needed from an apartment balcony.
Q. I placed an order but have not received a confirmation email. How can I access my account? A. It’s possible you entered an incorrect email address when you placed your order. To gain access to your Starlink account, click “Locked out?” on the Starlink sign-in page. To access the sign-in page, visit starlink.com and select “Sign-In” from the menu in the upper right.
Q. When will I receive my Starlink? A. The question that no on really knows the answer too. For some areas it takes 2 weeks, but most are in the 4-8 month range. When you place your order, you will receive an estimated shipping timeline in your confirmation email, which you can also view on your account page. If you are placing an order or deposit in an area where we don’t have coverage yet, you’ll receive an email when service becomes available in your area, and you’ll have the opportunity to update your shipping, service or billing details, or cancel your order.
Q. Where should I install my Starlink? A. Download the Starlink app to ensure you will have a clear field of view near the location where you would want it installed before you install. This is important as even small obstructions (single tree, pole, etc.) can interrupt your service. The central roof location on your house or business is the best location for avoiding any obstructions.
Q. How do I download the Starlink app? A. From your mobile device, download the Starlink App using the appropriate link in your App Store.
Q. How do I know if I need a roof install? A. Download the Starlink app to assess the field of view in your desired install location before installing. If the Starlink app shows your location as more than 10% obstructed, you should consider a new location for dishy, or move it up onto the roof. A roof installation is ideal for optimal service. Roof mounts are available for purchase in your account.
Q. Can I cancel my order? A. Yes, you can cancel your order at any time in the Customer Account Portal. There are no contracts and you can return your Starlink Kit within 30 days of shipment for a full refund of your hardware payment if you decide this service is not a good fit for you.
Q. Can I get a refund of my deposit? A. Yes, you can initiate a refund of your deposit by logging into the Customer Account Portal and requesting a refund.
Q. Can I change my service address? A. Starlink is only approved for use at the Service Address you provided when you signed up on Starlink.com. If you need to change your Service Address, you can check to see if service is available at your new preferred location on your account page. If it is, you may update your Service Address and use your dish at the new location. If service in not yet available at your new preferred location, you may choose to place a pre-order with a separate email address in the new location.
Q. Can I travel with Starlink, or move it to a different address? A. Starlink satellites are scheduled to send internet down to all users within a designated area on the ground. This designated area is referred to as a cell.Your Starlink is assigned to a single cell. If you move your Starlink outside of its assigned cell, a satellite will not be scheduled to serve your Starlink and you will not receive internet. This is constrained by geometry and is not arbitrary geofencing. NOTE: This has been changing in 2022, and you can chat with Starlink customer support and request a move of address, if say you are taking it in your RV or on vacation.
Q. I live in an area with heavy rain, snow, or wind—can I still use Starlink? A. Your Starlink will detect and melt snow that falls directly on it, however accumulating snow around your Starlink may block the field of view. We recommend installing Starlink in a location that avoids snow build-up and other obstructions from blocking the field of view. Heavy rain or wind can also affect your satellite internet connection, potentially leading to slower speeds or a rare outage.
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